FAQs

Call us on 0242 485081 or 0772698479 or email us on info@tyre.co.zw. We will track your order and return your call with an estimated time of delivery. When your order is dispatched you are sent an email to confirm that it’s on its way to you. This confirmation will have a tracking number from the courier company that you will use to check the status of the delivery.

Yes, with pleasure. As long as the product is unused and in original packaging, we will gladly do a refund or replacement. We cannot exchange or refund a tyre that has been used, or fitted on your vehicle. For more information read our Refund and Returns Policy

We can ship to any destination. The cost will depend on the weight of the goods and the destination. The cost will be confirmed by our customer service advisors once an order has been made.

We are able to ship tyres to the fitment centre of your choice. First, please check with your installer to confirm whether or not they are able to accept tyres at their facility on your behalf. During checkout, just select the option “Ship to My Home or a Business” and enter your name, the address of your desired fitment centre, and their company name.

If we have the item in stock at our retail store or warehouse and your order is confirmed and payment is received, it will take approximately; –

Harare deliveries

  •  1 hour for the tyres to be ready for fitting (on a working day during normal working hours) for payments received before 12 noon.
  • 2 hours to deliver the tyres at your chosen location in Harare (on a working day during normal working hours) for payments received before 12 noon.

Outside Harare deliveries

  •  Out of Harare deliveries will take approximately 2 to 3 working days (major factor being the delivery destination, the further from Harare the longer it takes). However, if the tyres are available at our warehouses or fitment partners stores in your town, delivery will be with 2 hours for orders with payments received before 12 noon.

Please contact our call centre on 0242 485081 or 0772 698 479 or info@tyre.co.zw to facilitate any product queries or assist in the process of returns and product swop-outs. . For more information read our Returns and Refund Policy.

TYRE CLUB FITMENT CENTRE (PVT) LTD
Client Returns Department
79 Mutare Road
Msasa
HARARE
Tel +263 XXXXXXXXXXXX
Our Call Centre is open Monday – Saturday 8am – 5.00 pm,

If you return items for replacement and we accept the return then we will dispatch the replacement goods to you. An administration fee for errors on your side shall be levied

Whilst every effort is made to ensure that products, prices and colors are correct at the time of pre-selling on our website or the printing of our brochures, we cannot be held responsible for any manufacturer errors or product changes. All product images on our website are as accurate as possible, however due to the inconsistency of monitors and screens, color tones and shades may not be exact to the product. Please contact our customer service team if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.

Customs or import duties are applied once the package reaches its destination country. Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order. We will also not be liable for any further costs incurred as a result of a recipient’s refusal to pay customs charges and will charge accordingly for any charges incurred by Tyre Club Fitment Centre as a result of the recipient’s refusal to pay the applicable charge levied by Customs.

We ask that you provide the correct billing address details when submitting your order. If you request a business address for delivery please make sure you enter the address as completely as possible including if necessary, business name, building name, floor, department etc.

All parcels sent with these couriers can be easily tracked by using the reference number. Even if there has been a delay there should be a clear indication where the parcel is and potentially what the cause of the delay is. We are always a call away. Please call if we can assist in any way

Legally we are unable to provide “technical” support and can only recommend the exact tyre size specific to your vehicle based on manufacturer recommendations. Many customers find it most helpful to look at the tyre size that is currently on their vehicle, or the manufacturer recommendations located in the door of the vehicle

Your privacy is important to us. You can review our privacy policy here

By creating an account with tyre.co.zw, you will be able to track your packages, view order history, and download your receipts – all in one place, at any time.

You are not required to create an account to place an order with tyre.co.zw.

Orders with a delivery address in Harare, will be transported FREE OF CHARGE.

Outside of Harare, a delivery charge of USDxxxx will apply for each tyre for Passenger, SUV and 4 x 4. For  Light Truck, Bus and Truck s and Off The Road tyres, we will contact you with the amount of the delivery charge. The cost is greatly dependent on the weight of your order, as well as the delivery destination.

To reset your tyre.co.zw account password, enter your email address and follow the steps on our password recovery page.

Yes. Our website is secure and protected by SSL encryption technology. Our partnership with Merchant Partners, a leading provider of Internet eCommerce, it means you can trust every transaction to be safe and secure.

If you prefer paying over-the-counter, feel free to visit any of our Tyre Club branches for payment and get your tyres fitted right away

YES, tyre.co.zw has its own physical stores which sell tyres and also offer all the tyre fitment services (repairs, tyre fitting, wheel balancing and wheel alignment). In addition, we have fitment partners nation-wide who handles our fitments or us.

To buy from tyre.co.zw you can place your order online and complete the checkout process in full for your order to be processed, or you can come to our shops and pay over-the-counter and get your tyres fitted right away.

If a certain tyre is temporarily out of stock after you have placed an order, we will contact you as soon as possible to make you aware of the situation. We will then provide you with a couple of options to resolve the issue:

  1. tyre.co.zw will check with manufacturers for availability for the exact tyre size and brand.
  2. Offer you a full refund credited back to your original method of payment.
  3. Offer you tyres that are of equal value or better quality.

 

The choice is yours.

TYRE CLUB FITMENT CENTRE (PVT) LTD
Client Returns Department
79 Mutare Road
Msasa
HARARE
Tel +263 XXXXXXXXXXXX
Our Call Centre is open Monday – Saturday 8am – 5.00 pm,

If you return items for replacement and we accept the return then we will dispatch the replacement goods to you. An administration fee for errors on your side shall be levied

It’s simple.

Apply for a loan and get a set of new tyres and pay as you drive.

Tyre.co.zw is happy to partner with XXXX to offer credit lines to finance your tyres and get you rolling down the road on new tyres today! You can apply for a loan as an individual or a corporate. You can pre-qualify, or you can simply choose GET NEW TYRES ON CREDIT WITH XXXX at check-out stage, fill out your information and choose the monthly payment that works best for you! 

 

For more information about buying tyres on credit contact us.

It’s possible to buy tyres on the website for someone in Zimbabwe from any country in the world.

Contact us and one of our sales team will get back to you.

Tyre prices listed on our website are non-negotiable and do not include fitment services. At Check Out Stage, you have an option to select other fitment services such as fitting, wheel balancing, replacing tubeless valve and wheel alignment. A separate but minimal fee will be charged for fitment and delivery services

Yes, for Harare deliveries this is possible. Tyres are shipped via an independent shipping carrier such as FedEx or Courier Connect etc. Once your tyres have been delivered you will receive an e-mail confirmation from tyre.co.zw containing an estimated delivery time frame but carriers are unable to provide an exact delivery hour